Primary school teaches you ABC, Secondary teaches you 123, Uni teaches you the world in theory. But when you make your endeavour into the workplace, there’s some things you just have to pick up along the way.
Here are some tips I’ve picked up along the way on succeeding at work:
- Be good at what you do: sounds simple but at the end of the day, your skills and knowledge is your most valuable asset. No amount of bluffing or sucking up can replace the value of someone who really knows what they are doing.
- Make yourself indispensible: this was actually the advice my boss gave me. Create a role for yourself in your office, and make yourself invaluable to the business. Be warned though, as if you make yourself too indispensible, you may find it difficult to move from the role you’ve created for yourself. The trick is to make your role malleable enough to change according to the needs of the business, and your own professional development.
- Work for the business as if it’s yours: As an employee of a business, you are actually a stakeholder in the business. If the business blooms, the profits are reaped by everyone in the business. If you have this mindset, then you will actively think of solutions to make the business better, such as cost-cutting strategies and ways to streamline systems. After all, the best people to make these suggestions are not those twice-removed in the hierarchy, but by those who use the system on a daily basis.
- Work unconditionally: In Buddhism we practice unconditional love to people. I like to apply the same principle at work, where we can strive to give to the business without expecting anything from it in return. Have you noticed when you do the work you are to do without thinking too much into it, the work is natural and not draining. However, when you start calculating how much you are getting out of this compared with how much you are putting in, or when you start comparing yourself with others, or when you start thinking about the ‘opportunity cost’ of staying vs finding another place – that’s when all the headaches and suffering comes in, and when you find yourself unhappy in your predicament. Similarly, when you’re constant seeking for praise and acknowledgement, you spend all your time telling people what you have done rather than focus on what you should be doing. If you find yourself doing this, think of JFK’s words (with my slight modifications): “Ask not what your business can do for you, but what you can do for your business.” Your sense of fulfilment will come immediately, overcoming the discontentment of wishing for something other. It is amazing how simply caring for the business that sustains your life, how caring for your boss and fellow collegues can make a dramatic difference in your working life. After all, it’s not about the work or workmates, not about the challenges – it’s about your relationship with them, and what attitude you want to adopt in the face of difficulties.
- Like what you do: Another simple concept, and arguably some will say it’s easier said than done. But I believe everyone has a choice to either enjoy something or not. I have crappy days at work, and I get tired and frustrated, but at the end of the day, I am proud of what I do and what I have done, and know this is what I want to do with my life at this moment in time. At the beginning of the day, I look forward to going to work (though I must admit, some days are easier to do than others).
- Be passionate: I know it’s a cliche – but if you are passionate about the work you, it will give you an incredible energy and endurance. In particular for me, I find any alturistic act on my part and knowing I have made a difference, not matter how small, to someone’s life – even just to someone’s day – that’s enough motivation for me to strive on. As I mentioned above, if you are passionate about the business you work for as if it’s your own, you will share in the delight of the business blooming and you will go through the difficulties together. And if you come out of this difficulty, it isn’t just the achievement of the employer, but that of all the staff involved.
- Be creative: change is the way of life, and to survive, a business must change according to the changed circumstances it finds itself in. So I think all businesses should welcome the creative suggestions of its staff that would help make the business thrive externally and internally. If you can be that person who gives proper, workable and cost-effective suggestions to management, it certainly would get you noticed!
- Be brave and expand your expertise: I’m sure you’re aware of how businesses have been cutting staff and having remaining staff to take on multiple roles. It’s a cost-cutting move, and instead of whinging about it, embrace it. If you can expand your expertise to assist your business, or open up new services your business can provide to prospective clients, then it will make you an invaluable employee. This doesn’t mean, however, that you do this with the intention to hawk over other people’s positions. Remember you’re all in this together and malicious competition like this is only going to create a business of distrust and factions. Not cool.
In addition to these key principles, as an employee you should also be aware of how you present yourself. After all, you are the best ad for not only yourself, but also your business. If you see clients and interact with the public as part of your job, then you become the face of the company. And let me tell you – first impressions count, because often times with new clients, that’s all you get. That’s why each business should have a good receptionist because they are the first point of call for the business. So if a business wants to promote professionalism, friendliness, efficiency, etc – then each and every staff through their interaction with the public should have this as their underlying manner of communication. Once reputation is tarnished, it is so hard to repair.
So……..here are some tips to remodel yourself as a model employee:
- Dress the part: I know, superficial of me to put this as the first point, right? Well, whether rightly or wrongly, our first impression of someone we meet is visual, and what we wear is the obvious signal we give to others. What we wear can influence the status someone attributes to us, and can also convey the level of service and professionalism we hold. If you are unsure of what to wear, take a look at your fellow colleagues. Are your colleagues are professionally dressed in shirt and tie, or are they in trendy mini skirts or jeans? Some offices would have the former as a dress code, while the latter may be more appropriate in more laid-back offices (still not sure about the mini though!).
- Talk the talk: every profession has its lingo. This includes all the jargon, as well as the manner and delivery of our interactions with clients. It’s important to present yourself as someone who is sure of what they are doing to entrust confidence in your client/ prospective client, not to mention your boss. If you are unsure, don’t make things up, but skillfully note down that you will follow up on that for the client. While I’m on the topic of talking, there are appropriate tones for different situations, for example, how you speak to your friends over a beer would be different to speaking at a conference. Make sure you know how to manipulate your tone to portray the right image you want for yourself and your business. Keep this professionalism on the phone, in all verbal and written interactions. Finally, remember that this professional voice is not cold and bland, but one of assurance, confidence and understanding.
- Make yourself known: if you happen to work in a big office, or interact in a large profession, you need to make people know you exist, know what you do, and what relationship you have with them and their job. From regular coffee break chit chats to speaking up at meetings, make an impression, and make these impressions by face-to-face interactions as much as you can rather than via email. You want people to know there is a face and pesonality behind the dozen emails sent to them everyday.
- Keep the personal and professional distinct: I’m not talking about having complete separation as it’s important you bring a piece of ‘you’ and personality to work, and get to know people on a personal basis as much as you can. What I’m talking about is knowing that there is a time and place for the personal affairs. For example, constantly bringing your personal problems to work to the extent of affecting your work could create myrid problems for you. Likewise, using your work email for personal use is hazardous as your employer has a right to view your work email if s/he so wishes.
- Being a hardworker: most often it’s how well you work, rather than how hard you work. However, someone who strolls in at 9am and leaves at 5pm on the dot is not going to give the impression they are a hardworker despite the work they do do throughout the day (especially so if everyone else remains in the office until 6pm). Some other sure signs that you obviously don’t have enough work to do are: having FB or your personal email opened the whole day, chatting on MSN, bringing a novel to work, having a manicure set on your desk (permanently and used), surfing the internet at obviously work un-related sites (e.g., utube), the list is endless.
- Have a personality: more specifically, a nice personality. Be someone who people like to work with. It makes teamwork possible, improves communication, and generally makes work fun. Difficult personalities/ emotions include pickiness, stubborness, anger, demanding, controlling, defensiveness, distrust, bitchiness, low self-esteem, indifference, etc.
- Learn something everyday from everybody and everything: there is always a new way to develop yourself professionally and personally. If you repect the way someone does something, copy and adopt it for yourself. If you overcame a difficulty, learn from that experience, documenting it if necessary (like this blog!). If you go angry, frustrated, upset or confused, use that as a way to overcome these negative emotions and develop your personality to be more forgiving, open and wise. If there are things you don’t understand, ask someone you trust has the knowledge, time and patiene to advise you. There are also a lot of support networks and call centres to assist too. If necessary and appropriate, perhaps you can do a course too. Younger employees would find a lot of motivation and enjoyment in their work if they approach work as a way to gain experience – it allows them to enjoy the journey, rather than just the destination.
I think that’s enough from me. I hope these tips help you in your professional careers. They are based on what I have seen and experienced, so it may not be applicable to your situation. However, I do find that my Buddhist practice has helped me enormously throughout my whole university and working life. After all, what’s Buddhism without putting it into practice, and what’s practice if it’s not a daily practice. Considering the substantial amount of time we spend at work, it really is a place where ABC123theory comes together, and pushes us every so often further into new horizons. With these principles and tips in mind, I wish you success in becoming the model employee at your job.









